How HoaK Works
From request to doorstep — a simple, safe, transparent process in three steps.
Request an Item
Tell HoaK what you want and where it's available. Be as specific as you like — product name, store, market, city, or even a photo. Our platform instantly matches your request to a verified Shooper in that location.
You'll receive a quote covering the item price, Shooper commission, and estimated shipping — all before you confirm. No surprises, ever.
Shooper Buys It
A verified local Shooper — background-checked, rated, and reviewed — physically goes to the market or store and purchases your item. You receive real-time photo confirmation the moment they buy it.
You can chat with your Shooper directly through the app to clarify details, ask for photos of specific items, or check alternatives if your first choice isn't available.
It Ships to You
Your item is professionally packaged and handed to our logistics partner. Full tracking is available from the moment it leaves the Shooper's hands to the moment it arrives at your door.
For international deliveries, we provide full customs documentation guidance. Escrow funds are only released to the Shooper once you confirm receipt — you're always protected.
Escrow payment flow
Your money never goes directly to the Shooper until you're happy. Here's exactly how it works.
Built safe from day one
Background Checked
Every Shooper undergoes ID verification and background screening before their first order.
Rated & Reviewed
Buyers rate every Shooper after delivery. Poor ratings lead to automatic suspension.
Escrow Protected
Your money is held safely and only released when you confirm you've received your item.
Photo Confirmation
Real-time photos before and after purchase. You always know exactly what you're getting.