Legal
Privacy Policy
Last updated: 1 January 2025
HoaK is committed to protecting your personal information. This policy explains how we collect, use, and protect your data.
1. Who We Are
HoaK is a personal shopping marketplace operated by HoaK Technologies Private Limited, India. Contact: contact@hoak.in
2. Information We Collect
You provide directly
- Account info: name, email, phone, city
- Shooper application: identity, location, availability
- Order info: item descriptions, delivery addresses
- Payment info: UPI IDs (we don't store card numbers)
Collected automatically
- Device info, IP address, app version
- Usage data and feature interactions
- Cookies (see Cookie Policy)
3. How We Use Your Data
- Create and manage your account
- Match buyers with Shoopers
- Process payments via escrow
- Send order updates and notifications
- Improve platform and detect fraud
- Comply with applicable laws
4. Data Sharing
We do not sell your data. We share only with: Shoopers fulfilling your orders; trusted service providers; legal authorities when required.
5. Your Rights
Access, correct, or delete your data any time. Contact contact@hoak.in.
6. Security
HTTPS encryption, escrow payment protection, and access controls protect your data.
7. Children
HoaK is not intended for users under 18.
8. Changes
We'll notify you of significant changes by email or in-app notice.
9. Contact
HoaK Technologies Private Limited · contact@hoak.in